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Effective Date: April 13, 2026
1. Agreement to Terms
Welcome to LIVING SOFAS (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms,” “Agreement”) govern your access to and use of the website www.living-sofas.com (“Website,” “Site,” “Service”) and all associated content, functionality, and services, including the purchase of products (“Products”). By accessing, browsing, or making a purchase from the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Shipping Policy, and our Refund and Returns Policy, all of which are incorporated herein by reference.
If you do not agree to all of these Terms, you must not access or use the Website. The Website is offered and available to users who are at least 18 years of age and reside in a jurisdiction where our products and services are legally accessible. By using the Website, you represent and warrant that you meet these eligibility requirements.
2. Contact Information
For any questions, complaints, or legal notices regarding these Terms or our services, please contact us at:
3. Intellectual Property Rights
The entire content of the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the overall “look and feel” is the property of LIVING SOFAS or its content suppliers and is protected by French and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. The name “LIVING SOFAS,” our tagline “Smart Storage, Spotless Spaces!”, and all related graphics, logos, and product names are our trademarks and may not be used in connection with any third-party product or service without our prior written permission.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and make personal, non-commercial use of the Website. You may not download, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this Website without our express written permission.
4. User Accounts & Responsibilities
To access certain features, you may be required to create an account. You are responsible for:
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including for conduct we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
5. Products, Orders & Pricing
6. Payment, Billing & Taxes
We use secure third-party payment processors. You agree to provide current, complete, and accurate purchase and account information for all transactions. You authorize us to charge your chosen payment method for the total amount (including taxes and shipping). You are responsible for any taxes (other than French VAT for EU customers) or duties that may apply to your order based on your location.
7. Shipping, Delivery & Risk of Loss
All orders are subject to our separate Shipping Policy. Please review it for details on processing times, shipping destinations (primarily Mainland France and the EU), carriers, tracking, and delivery estimates. Title to and risk of loss for the Products passes to you upon our delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.
8. Returns, Refunds & Exchanges
All sales are subject to our separate Refund and Returns Policy, which is incorporated into these Terms. It is essential to note that we do not offer “refund-only” resolutions. To be eligible for a refund, the Product must be returned to us in its original condition, subject to the conditions and timelines outlined in that policy.
9. Prohibited Uses & User Conduct
You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site. Prohibited activities include, but are not limited to:
10. Disclaimer of Warranties & Limitation of Liability
11. Indemnification
You agree to indemnify, defend, and hold harmless LIVING SOFAS, its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt arising from (a) your use of and access to the Site; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including intellectual property rights; or (d) your violation of any law.
12. Governing Law & Dispute Resolution
These Terms and any separate agreements for Products shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof, shall be subject to the exclusive jurisdiction of the courts located in Roanne, France.
We strongly encourage you to contact us first at groundation@living-sofas.com to seek a resolution for any issue before initiating formal proceedings. For consumers resident in the European Union, you may also be entitled to submit a complaint to the European Commission’s Online Dispute Resolution platform.
13. European Union Consumer Rights (Mandatory Information)
As a consumer in the European Union, you benefit from mandatory statutory rights under EU consumer protection law. Our policies are designed to be compliant with and respect these rights, particularly regarding the right of withdrawal (14-day cooling-off period for distance contracts), the legal guarantee of conformity (minimum 2 years), and the warranty against hidden defects.
Our contact details are as stated in Section 2. The main characteristics of our Products are as described on the respective product pages. The total price, including all taxes and fees, is displayed before you place an order. You have a legal right to withdraw from the contract within 14 days from the day you receive the goods, provided the goods are returned in their original condition. Please refer to our Refund and Returns Policy for the detailed procedure.
14. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
15. Changes to the Terms of Service
We reserve the right to update, change, or replace any part of these Terms at our sole discretion by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
16. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the entire agreement between you and LIVING SOFAS regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
17. Contact Us
For any questions about these Terms of Service, please contact us using the information in Section 2.
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