Refund and Returns Policy

‌Last Updated & Effective Date:‌ April 13, 2026

‌Company:‌ LIVING SOFAS
‌Website:‌ www.living-sofas.com
‌Contact Email:‌ groundation@living-sofas.com
‌Contact Address:‌ Actipark de la Rotonde, Bâtiment 1, 169 Rue de la Rotonde, 42153 Riorges, France
‌Contact Phone:‌ +33 469344224

‌1. Policy Scope and Acceptance‌

This Refund and Returns Policy (the “Policy”) governs all returns and refunds for products purchased from LIVING SOFAS via our official website, www.living-sofas.com. By placing an order with us, you acknowledge and agree to the terms outlined in this Policy.

Our primary goal is your complete satisfaction. We design our smart storage tools, such as desktop cabinets, luggage storage bags, underbed storage boxes, and wardrobe storage bags, for durability and function. However, we understand that sometimes a product may not meet your expectations. This document details the procedures and conditions for initiating a return.

‌Please Note a Key Policy Point: We do not offer “Refund-Only” (or “Refund Without Return”) arrangements.‌ To be eligible for any monetary refund, the product in question must be physically returned to us in accordance with the conditions set forth below. Exceptions to this rule are extremely limited and solely at our discretion, typically only in cases where a return is logistically impossible due to our error.

‌2. Return Eligibility & Conditions‌

To be eligible for a return and subsequent refund or exchange, your item must meet the following criteria:

‌Timeframe:‌ You must initiate a return request within ‌30 calendar days‌ from the date you received the item(s). Requests made after this period will not be accepted.
‌Product Condition:‌ The item must be ‌unused, in its original condition, and in the original, undamaged packaging‌ with all tags, labels, and accessories included. Products showing any signs of wear, assembly, installation, or damage cannot be accepted.
‌Proof of Purchase:‌ A valid order number or receipt is mandatory.
‌Non-Returnable Items:‌ Certain items are not eligible for return for hygiene or safety reasons unless they are defective or incorrect upon arrival. This may include, but is not limited to, opened personal care items or custom-made products. Clear indications will be provided on the relevant product page if an item is non-returnable.

‌3. How to Initiate a Return (Step-by-Step)‌

To start a return, please follow this process. ‌Do not ship the item back to our physical address without prior authorization.‌

‌Contact Our Team:‌ Within the 30-day window, email our customer service team at ‌groundation@living-sofas.com‌ or call us at ‌+33 469344224‌ during our business hours (9 AM – 6 PM, Mon – Fri). Please provide your order number and the reason for the return.
‌Receive a Return Authorization (RMA):‌ We will review your request. If eligible, we will issue you a ‌Return Merchandise Authorization (RMA) number‌ and provide the correct return shipping address and instructions. Returns shipped without an RMA number may be refused or experience significant processing delays.
‌Pack and Ship Securely:‌ Carefully repack the item in its original packaging, including all components. Include a copy of your order confirmation or a note with the RMA number inside the package. We strongly recommend using a trackable and insured shipping service, as you are responsible for the item until it reaches our warehouse. Return shipping costs are generally the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped, defective product).
‌Inspection and Processing:‌ Once we receive your return, our quality team will inspect the item to ensure it meets our return conditions. This process typically takes ‌5-7 business days‌ from the day we receive the package.

‌4. Refund Process (After Return is Approved)‌

‌Refunds are Issued Only After a Successful Return.‌ This is a fundamental rule of our policy.

‌Timing:‌ Upon successful inspection and approval of your return, we will initiate your refund. Refunds will be processed back to your ‌original method of payment‌.
‌Processing Time:‌ Please allow ‌10-15 business days‌ for the refund to appear in your account after we have approved it. The timing depends on your bank or payment provider.
‌Deductions:‌ Please note that original shipping fees are non-refundable. In cases where a return is due to a change of mind or non-defective issues, we may deduct the cost of any return shipping we prepaid or a restocking fee if the product packaging is damaged. You will be informed of any deductions before the final refund is processed.

‌5. Exchanges‌

If you wish to exchange an item for a different size, color, or product, the process is the same as a return. Initiate a return for the original item as described above. Once the return is received and approved, you can place a new order for the desired item. We currently do not hold inventory for direct “swap” exchanges; the refund and new purchase are separate transactions.

‌6. Damaged, Defective, or Incorrect Items‌

We take great care in packing and shipping your orders. If you receive a damaged, defective, or incorrect item, please contact us ‌within 7 days of delivery‌. We will arrange a return for the faulty item at our expense and, at your choice, send a replacement (subject to availability) or process a full refund (including original shipping costs). ‌For these cases, the “no refund-only” rule does not apply—a replacement is our preferred and swift solution.‌

‌7. European Union and French Consumer Law Rights‌

As a company based in France and serving customers in the European Union, we fully respect your statutory rights. This Policy is offered in addition to, and does not affect, your legal rights under directives such as the Consumer Rights Directive. Your right to withdraw from a distance contract within 14 days (the “cooling-off period”) is respected, subject to the condition that the goods are returned in their original state. ‌Please note that even under this legal right of withdrawal, a refund is contingent upon the return of the goods unless the goods were never delivered.‌

‌8. Contact & Customer Service‌

For all questions related to returns, refunds, or this Policy, our dedicated customer service team is here to help.

‌Email:‌ groundation@living-sofas.com
‌Phone:‌ +33 469344224 (9 AM – 6 PM, Monday – Friday)
‌Mailing Address:‌ LIVING SOFAS, Actipark de la Rotonde, Bâtiment 1, 169 Rue de la Rotonde, 42153 Riorges, France

We aim to respond to all inquiries within ‌2 business days‌.

‌9. Policy Updates‌

We may update this Refund and Returns Policy from time to time to reflect changes in our practices or for legal reasons. The most current version will always be posted on this page with the updated “Last Updated” date. Material changes will be communicated to customers who are affected by them where required by law.

Thank you for choosing LIVING SOFAS to help create your spotless, organized spaces!