LIVING SOFAS

SHOP THE SALE

Privacy Policy

Last Updated:‌ April 13, 2026

‌Website:‌ www.living-sofas.com
‌Company Name:‌ LIVING SOFAS
‌Contact Email:‌ groundation@living-sofas.com
‌Contact Address:‌ Actipark de la Rotonde, Bâtiment 1, 169 Rue de la Rotonde, 42153 Riorges, France
‌Contact Phone:‌ +33 469344224

‌1. Introduction‌
Welcome to LIVING SOFAS. We operate the website www.living-sofas.com (“Site”, “Service”). This Privacy Policy describes how LIVING SOFAS (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our Site. Your privacy and the security of your personal data are of utmost importance to us. We are committed to protecting your personal information in accordance with applicable data protection laws, including but not limited to the European Union’s ‌General Data Protection Regulation (GDPR)‌ and other relevant regulations that apply to our operations in France and across the European Union.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, you must not use our Site.

This policy applies to all personal data we process, whether collected online through our Site, via email, telephone, or other communication channels related to our business. Please note that this policy does not apply to the practices of third-party websites that may be linked from our Site; we are not responsible for their privacy practices.

‌2. Information We Collect‌
We collect information to provide better services to our users and customers. The personal information we collect falls into the following categories:

‌A. Information You Provide Directly:‌

  • ‌Order Information:‌ When you make a purchase or attempt to make a purchase through the Site, we collect certain information, including your name, billing address, shipping address, payment information (such as credit card numbers, though note we use secure third-party payment processors), email address, and phone number. We refer to this as “‌Order Information‌.”
  • ‌Account Information:‌ If you create an account, we collect your name, email address, and a password.
  • ‌Communication Information:‌ When you contact our customer service via email (e.g., groundation@living-sofas.com) or phone (+33 469344224), we collect the contents of your message and our correspondence.
  • ‌Marketing Preferences:‌ If you sign up for our newsletter or marketing communications, we collect your email address and consent.

‌B. Information Collected Automatically:‌
When you visit our Site, we automatically collect certain information about your device and your interaction with the Site. We refer to this automatically-collected information as “‌Device Information‌.”

  • ‌Cookies:‌ Data files placed on your device, often including an anonymous unique identifier. For more about cookies and how to disable them, visit All About Cookies.
  • ‌Log Files:‌ Track actions on the Site, collecting data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • ‌Web Beacons, Tags, and Pixels:‌ Electronic files used to record information about how you browse the Site.

Device Information helps us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site). The legal basis for this processing is our legitimate interest in operating and improving our website and services.

‌C. Personal Information from Other Sources:‌
We may receive limited information about you from third parties, such as updated delivery or address information from our carriers to correct our records, or fraud detection information from payment processors.

‌3. How We Use Your Personal Information‌
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). The legal basis for this processing is the performance of a contract (the sale) with you.

Additionally, we use this Order Information to:

  • Communicate with you about your order.
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). This processing is based on our legitimate interests.

‌Specific Purposes and Legal Bases under GDPR:‌
Our processing of your personal data is lawful only if we have a legal basis for doing so. Under the GDPR, we rely on the following legal bases:

  1. ‌Performance of a Contract:‌ Processing necessary for the performance of the contract to which you are a party (e.g., processing your order and delivering products).
  2. ‌Legitimate Interests:‌ Processing necessary for our legitimate interests, such as website security, fraud prevention, direct marketing (where permitted), and website analytics, provided these interests are not overridden by your rights.
  3. ‌Consent:‌ For certain processing activities, such as sending you marketing emails or using non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.
  4. ‌Legal Obligation:‌ Processing necessary for compliance with a legal obligation to which we are subject (e.g., tax laws, consumer protection laws).

‌4. Sharing Your Personal Information‌
We share your Personal Information with third parties only as necessary to help us use your Personal Information, as described above. For example:

  • ‌Service Providers:‌ We use Shopify or similar e-commerce platforms to power our online store. We also share data with payment processors, shipping carriers (like DHL, La Poste), and IT/cloud hosting providers. These providers are obligated to protect your data.
  • ‌Compliance with Laws:‌ We may disclose your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
  • ‌Business Transfers:‌ In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

We do ‌not‌ sell your personal information to third parties for their marketing purposes.

‌5. Data Transfers‌
Our company is based in France. However, we may use service providers located in countries outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as relying on the European Commission’s adequacy decisions, using specific contracts (standard contractual clauses) approved by the European Commission, or other legally permitted mechanisms as required by the ‌GDPR‌.

‌6. Data Retention‌
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations (such as tax, accounting, or consumer law requirements). For Order Information, we generally retain this data for a period of ‌7 years‌ from the transaction date to comply with legal obligations in France. Device Information may be retained for a shorter period for analytics purposes. When we no longer need your data, we will securely delete or anonymize it.

‌7. Your Data Protection Rights under GDPR‌
If you are a resident of the European Union, you have certain data subject rights under the GDPR:

  • ‌Right of Access (Art. 15):‌ You have the right to request copies of your personal data.
  • ‌Right to Rectification (Art. 16):‌ You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • ‌Right to Erasure / “Right to be Forgotten” (Art. 17):‌ You have the right to request that we erase your personal data, under certain conditions (e.g., if the data is no longer necessary).
  • ‌Right to Restrict Processing (Art. 18):‌ You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • ‌Right to Data Portability (Art. 20):‌ You have the right to request that we transfer the data that we have collected to another organization, or directly to you, in a structured, commonly used format.
  • ‌Right to Object (Art. 21):‌ You have the right to object to our processing of your personal data, under certain conditions, including for direct marketing purposes.
  • ‌Rights related to automated decision-making:‌ We do not engage in fully automated decision-making that produces legal effects concerning you.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to request specific information from you to confirm your identity. We try to respond to all legitimate requests within one month. You also have the right to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence.

‌8. Cookies and Tracking Technologies‌
Our Site uses cookies to enhance your user experience, analyze site traffic, and for advertising purposes. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the Site.

‌9. Data Security‌
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, access controls, and secure network architectures. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

‌10. Children’s Privacy‌
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information.

‌11. Changes to This Privacy Policy‌
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

‌12. Governing Law‌
This Privacy Policy and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions. Any disputes related to this policy will be subject to the jurisdiction of the courts of France.

‌13. Contact Us‌
For more information about our privacy practices, if you have questions, wish to exercise your data protection rights, or if you would like to make a complaint, please contact us by e-mail at groundation@living-sofas.com, by phone at +33 469344224, or by mail using the details provided below:

‌LIVING SOFAS‌
Attn: Data Protection Officer
Actipark de la Rotonde, Bâtiment 1,
169 Rue de la Rotonde,
42153 Riorges,
France

This Privacy Policy is effective as of April 13, 2026.